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Withdraw from your order

Changed your mind? You can withdraw from your order within 14 days, and you don't have to give a reason.

The 14 days count from the day you received your order. Report your withdrawal within that period using the form below.

  1. Next step: Fill in the form

    Your name, order number and email address are enough. No reason needed.

  2. Get a confirmation right away

    By email, with the date and time of your withdrawal. Keep that email safe.

  3. Send the product back

    Read how in our returns policy.

Report your withdrawal

You can find it in your order confirmation, for example #202612345.

We send the confirmation here.

You don't have to give a reason. If you do, it helps us improve.

Good to know

Deadline
14 days from the day you received your order
Sending back
Within 14 days of your withdrawal
Costs
You pay for sending it back, about €8.25 per parcel
Refund
The full order amount, including shipping costs